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Raquel Rivera

Client Relations Specialist

Experience

Raquel’s strong administrative background and problem-solving abilities contribute to her success in dealing with client issues as a Client Relations Specialist.

From 2015 to 2020, Raquel served as an Accounting Administrative Assistant at Fortune International Group in Miami. There, she took on a variety of responsibilities, including preparing monthly reports, tracking all company inventory, generating profit/loss statements, communicating internally with team members, and maintaining the firm’s accounting systems. She learned a grand amount of responsibilities in such a great company they immediately referred her to a new position where she embarked in new duties.

In March 2020, she accepted the Client Relations Specialist position in the Servicing Department at Vaster. She oversees and handles all important tasks in the Department such as consulting with clients regarding performance, servicing of loans, payments, collections, delivery accuracy, and document control.

When a problem arises with a client, Raquel provides follow-ups, schedules meetings if needed, and exchanges emails to find effective solutions making sure her main focus is to keep client happy at all costs. She really enjoys making that her main priority which is how she succeeds in this role.

In March 2021, she took on the added responsibility of Loan production Associate at Vaster, where she focuses on assisting all of Vaster’s Loan Officers with all tasks related to loan production and assistance.

Education

Raquel graduated in 2019 from the Florida International University College of Business. She earned her bachelor’s degree in Business Administration with an emphasis on Human Resources and Management.

In November 2018, Raquel earned certification from the National Society of Leadership and Success, the nation’s largest leadership honor society with more than 700 chapters and more than 1.5 million graduates. NSLS helps companies build better business leaders and improve the world in the process.

Raquel's Work at Vaster

As a client Relations Specialist at Vaster, Raquel focuses on building strong relationships with all of our clients. Raquel ensures their needs are met with both speed and precision. When a challenge arises, she provides both information and instruction to overcome any unforeseen obstacles. Her personal goal is to achieve functional excellence for the benefit of Vaster and its clients.

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